Terms of Service

As a W2A client, you agree to be bound to the terms below. They are comprehensive terms that govern all our services, rights & financial obligations. Please read the agreement patiently and carefully.

Agreement Between W2A & Customer
General Terms of Service
1. Account Setup

We will set up your account after we have received payment and we and/or our payment partner(s) have screened the order(s) in case of fraud. It is your responsibility to provide us with an email address that is valid.

In case of payments through Paypal or credit card, your purchase will be instantly registered.

2. Content

No services provided by W2A may be used for unlawful or unacceptable purposes.

Examples of unacceptable material, include but are not limited to: Videos and Contents offending the law of the United Arab Emirates (directly & indirectly) pirated software, hate content, racism, hack programs, and archives, any type of pornography, trade secrets, copyrighted materials illegal content, drugs, etc. Please refer to the UAE's cybercrime law articles. Click here.

Please contact us if you are unsure about the content of your data before signing up.

3. Zero Spam Tolerance Policy

We take a zero-tolerance stance against sending of unsolicited e-mails, bulk emailing, and spam. "Safe lists" and "double opt-in" will be treated as spam. Any user who sends out spam will have their account suspended/terminated without notice.

We reserve the right to require changes or disable as necessary any content, account, database, or other component that does not comply with this policy, at its sole discretion. We also reserve the right to make any such modifications in an emergency at our sole discretion.

4. Payments & Subscriptions

You agree to supply appropriate payment for the services received from us, in advance of the time period during which such services are provided. You agree that until and unless you notify W2A of your desire to cancel any or all services received, those services will be billed on a recurring basis. All services including social media management services renewals are set to auto-renew unless you turn off this feature in your client area. W2A provides you 24/7/365 access to your client area/my account that allows you to manage your orders & billing, disable auto-renewals, cancel services, upgrade/downgrade products, and modify package add-ons. This setup is done for your own protection against accidental domain expiry, hosting account termination, etc.

4.1 Payment methods: W2A accepts the following payment methods from all countries: Online credit card payment (Visa, Mastercard, AMEX), Apple Pay, Google Pay, Paypal, and Bank Transfer (cash deposit/cheque deposit for UAE clients). We also offer additional payment methods such as Bitcoin (and other coins), Ali Pay, etc. Such payments might be considered high risk and will place the account on a manual review which might result in delays in processing your orders. W2A reserves the right to request additional documentation to prove the account/payment method ownership. Such documents can include a valid government-issued ID such as an Emirates ID, Passport, etc. At times we might also request a "selfie" with the credit card holder holding the card against our website/ticket # open in the browser behind the cardholder. We do so to prevent & protect our systems from being used for fraud & illegal purposes. We will process such documents in accordance with our privacy policy and they will be stored for a short period of time on our systems until we delete them. We will never share your personal data with any 3rd party unless required by law.
W2A does not store any credit card information on its servers. We only store a "token" that is linked to your card which in terms is stored in a secure & encrypted vault that is provided by the payment gateway partner.

4.2 Renewals & suspensions: You will receive email reminders before the end of the billing cycle as a reminder about an upcoming renewal of your services. Our system sends multiple reminders to your registered email. It is your responsibility to monitor these emails. We also send out SMS notifications related to service renewals if you have opted for this service. If an invoice is unpaid by reaching the expiry date, it will automatically suspend the service associated with the invoice. If the service remains unpaid for another 7 days it will be terminated and all data including backups removed. It is your sole responsibility to renew, pay, and/or cancel the services purchased from W2A. We provide you 24/7/365 access to manage your billing/online payments online from any location or device.

5. Cancellations, Refunds & Money Back Guarantee (MBG)

We reserve the right to cancel the account at any time if it is found to violate any of our terms of service. A client may cancel his/her account anytime, but a refund can be only obtained in the first 30 days of the service subscription. No refund can be obtained for domain name registrations. The MBG is only applicable to products & services with an advertised money-back policy. However, due to the nature of some products/services such as add-ons, licenses, domain names, and web design, no refunds are applicable unless special approval has been issued by the billing team.

5.1 Payment Delays: W2A does not offer a credit facility unless pre-arranged by a client towards any of our services. We cannot "hold" or "stretch" time for overdue services as the whole billing process is automated and applies to all clients to offer a fair & transparent service. Should cheque payment be arranged and result in a failed clearing, we have all the right to impose a bounce cheque fee amounting to 1000 AED per cheque. Our account managers & live chat operators are in no position to accept such requests.

6. 30 Days Money back Guarantee

A full refund can be obtained on the purchase price of the product or service in question for up to 30 days after the initial purchase. Once this 30-day period has passed no refunds can be obtained. Also, no refunds can be obtained for domain name registrations, addons, licenses & special offer/trial products.

All refunds are given on request, with no questions asked.

The refund can be obtained by contacting our billing department. They will be processed in 5 working days and sent to the original payment method.

7. Price & Package Changes

We reserve the right to change the prices listed on our site. Additionally, we reserve the right to increase or decrease the amount of resources given to plans at any time. Current clients will not be affected until the next billing cycle. This is necessary as technology evolves all the time and new services/addons and offerings become available which are packaged into new plans and offered on our website.

8. Communication & Support

As a customer, your email address will be automatically added to our service mailing list. Only service announcements, updates information & greetings will be sent.

Customers agree to use our standard technical support channels for all queries. To request support for any time of issues (technical, billing, urgent) you need to sign in to your client area and submit a support ticket. This will generate a unique ticket # and a confirmation will be sent to your email. Our support desk operates 24/7/365 with no holidays or weekends and we respond to 8/10 tickets within 30 minutes or faster. Business clients who have opted for advanced support such as a dedicated support contract, support SLA, etc will have a secondary support channel assigned to them and this will be described in the agreement. W2A does not offer phone support or support via chat (live chat, WhatsApp, telegram, etc) unless this is an extra addon that you have purchased from W2A.

The customer is responsible for checking the email address account provided during sign-up for our service emails, invoices, suspensions, and renewals. We are not responsible for undelivered emails or emails trapped in spam boxes. W2A will only accept requests for support, billing & others when sent via the support ticket system or via the registered email address. Any request sent from any other address will be rejected and will not be counted towards our service level agreements.

9. Termination and Access

W2A reserves the right, in our sole discretion, to terminate your access to all or any part of the Services at any time, with or without notice, effective immediately, including but not limited to as a result of your violation of any of these Terms of Service or any law, or if you misuse system resources, such as, by employing programs that consume excessive network capacity, CPU cycles, or disk IO, or you use a Service in a manner which is likely to cause damage to W2Aservers' (or its supplier’s) network or equipment and does not immediately cease such use following written notice from W2A. Any such termination may result in the forfeiture and destruction of information associated with your Account. W2A may provide prior notice of the intent to terminate Services to you if such notice will not, at W2A’s discretion, run counter to the intents and purposes of these Terms of Service. Except as otherwise set forth hereunder, any and all fees paid hereunder are non-refundable, and any and all fees owed to W2A before such termination shall be immediately due and payable, including any liabilities that may have been incurred prior to termination such as W2A's costs for collection (including attorneys’ fees) of any such charges or other liabilities. Upon termination, any and all rights granted to Subscriber by this Agreement will immediately be terminated, and Subscriber shall promptly discontinue all use of the Services. If you wish to terminate your Account, you may do so by following the instructions on the Website or through the Services. All provisions of these Terms of Service which by their nature should survive termination shall survive termination, including, without limitation, licenses of User Content, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. In other words, if you violate these Terms of Service, then we have the right to put a hold on your account. These actions are reserved for the most drastic offenses; you will more likely receive a warning and will be able to continue using our services as long as the undesirable behavior ceases. You, however, are free to terminate your account without reason at any time.

10. Indemnification

Customer agrees that it shall defend, indemnify, save, and hold us harmless from any and all demands, liabilities, losses, costs, and claims, including reasonable attorney's fees asserted against us, its agents, its customers, officers, and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify, and hold harmless any liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with us; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from AEserver's solutions & services.

11. Disclaimer

We will not be responsible for any damages your business may suffer. We make no warranties of any kind, expressed or implied for services we provide. We disclaim any warranty merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by us and our employees.

12. Changes to the Terms of Service

We reserve the right to revise these policies at any time without notice. Last update of these terms: 10/November/2023. These terms of service are governed by the laws of the United Arab Emirates.